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CUSTOMER RELATIONSHIP MANAGEMENT

AMBASSADOR CONSULTING SERVICE

This service will provide you with experienced consultants to evaluate your help desk needs against your current processes. Whether you have a help desk in place or are contemplating one, we can help you assess your options for the best ROI. More and more agencies are treating the public as customers and are looking to advanced customer services and relationship management services as the best way to serve them. When you trust your agency's good name to a vendor-partner, you want the best. 2M combines experienced management, rigorous training and QA, and the most advanced technologies and tools available.

Our solutions include the latest in robust sustainable technologies, Computer Telephony Integration (CTI) combined with Interactive Voice Response (IVR), knowledge-base and decision support advanced tools, and industry experts to apply these technologies and deliver the quality services so many agencies are seeking.

ENTERPRISE CENTER

Our fully managed HELP DESK solution provides excellent first call resolution, flexible service levels and customizable call handling. Bundled with our software tools to provide robust event and call tracking along with detailed reporting, the InsCenter provides a complete support solution. Our technical solutions combined with deep quality help desk business experience enable us to provide value added solutions to our customers.

 

 

 

 

 

 

 

 

2M wins a contract from the Department of Transportation to provide solutions to manage Oracle Financial applications, analysis and reporting.... >> more
 
2M is awarded a contract to design, implement network (Voice, data and video conferencing) for a US foreign office... >> more
 
Farm Bureau selects InsuranceIsland for providing cutting edge technology for agents in Michigan for quoting, rating and issuing Auto policies... >> more
 
2M Software Associates was recognized by FETNA, a South Indian community organization, as one of the top 10 firms with a South Indian CEO... >> more
 
 
 
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